When you think about electrical engineering vs computer engineering, what springs to mind first? Do you think that it’s the same job? Do you think that they overlap? Or do you think that they are completely different fields?
Having the responsibility of managing the day-to-day running of a contact centre is no easy task. The contact centre plays a central role in dealing with customer queries and complaints. The contact centre is especially important for keeping customers happy, which directly impacts the business at large. Effective contact centre management requires a few essential processes and tools. Here are 5 non-negotiables to take note of:
1 December marks World AIDS Day, which is commemorated around the world every year. This is an opportunity for people worldwide to unite in the fight against HIV/AIDS by remembering those who have lost their lives to the virus, supporting those infected and affected by HIV /AIDS, and raising awareness about HIV/AIDS. The United Nations theme for 2016 is “Hands Up for #HIVprevention”.
It’s usually a good idea to start looking for a job while you’re studying. This means that you’re proactive about your future and it also allows you the time to choose the perfect position and company for you. Educating yourself through distance learning means that you can control your own schedule and make the time to find the job you really want.
How often does it happen that when you look for something, you have absolutely no clue where to start or where to find it? This happens to me all the time! This can become a nightmare for early childhood development (ECD) practitioners, who need resources and guidelines that are easily accessible. Don’t worry, though – in this article, you will find some essential resources that you can use as a future or current ECD practitioner.
The only way to pass any course with flying colours is to work hard at the assignments. Truly absorb all you can from the course material. We’ve put together a list of tips to help you pass your OHS course with flying colours:
Distance learning offers many students the opportunity to study in their own time and at their own pace. This flexibility is relief to those who work full-time jobs and have many responsibilities.
Ever wondered what it would be like to work as a manager in the tourism and hospitality industry? We’ve got you covered. A day in the life of a hotel reservations manager is a busy experience full of interactions with different kinds of people:
Even though contact centres are an important part of a business – both in terms of closing deals and in terms of providing customer service – they often also prove to be one of the most challenging parts of a business. It can become very stressful if you have to manage a call centre with high call volumes, where staff members are expected to make or answer a certain number of calls per day.
If you want to excel in your studies, you need to master the art of effective studying. There are many ways to learn, understand, and retain the information you need to know for your course – you just have to find the one that best suits the type of learner you are. This includes figuring out what time of the day you learn best and what kind of environment is better for you to study in.